How do I choose the right van size?
Each vehicle includes dimensions, load volume and payload information to help you choose the right van.
Do I need a credit card?
No. We accept the payment methods shown during checkout.
Can I reserve a vehicle without paying?
No. Your booking is confirmed once payment has been completed.
Can I book outside your opening hours?
Yes. Keyless pickup allows collection 24/7 for eligible bookings.
Can I pay with a debit card?
Yes, if supported by the selected payment method.
How do I book a van?
Select your vehicle, choose the rental period, complete your details and pay securely online.
Do I need an account?
Yes. You must create an account to complete a booking and manage your rentals.
Can I change my booking?
Yes, subject to availability.
Will I receive a booking confirmation?
Yes, immediately by email.
Can I cancel my booking?
Yes. Refunds follow our cancellation policy.
What is your cancellation policy?
More than 7 days: full refund. 48 hours–7 days: 75% refund. Less than 48 hours: no refund.
Can I extend my rental?
Yes, if the vehicle is available.
Which payment methods do you accept?
Visa, Mastercard, Apple Pay, Dankort and MobilePay.
When will I be charged?
Payment is processed securely during booking.
Can I receive an invoice?
Yes. An invoice is sent automatically after your rental and can also be downloaded by logging into your account.
Are there any hidden fees?
No. All mandatory charges are shown before payment.
Can I buy extra kilometres?
Yes. Extra kilometre packages can be purchased during booking.
What are the age requirements?
Drivers must be at least 21 years old and hold a valid driving licence.
Can I add an extra driver?
Yes. Additional drivers must be registered and approved.
Can newly licensed drivers rent a van?
Yes, provided they meet our rental requirements.
Do you accept international driving licences?
Yes, where legally valid in Denmark.
How does keyless pickup work?
You receive a secure link when your rental starts, allowing you to unlock the vehicle from your phone.
What if the unlock link doesn't work?
Contact our support immediately and we will assist you.
When do I receive the unlock link?
At the beginning of your rental period.
What if my phone battery dies?
Contact support so we can help you access the vehicle.
Where do I collect the vehicle?
The exact pickup location is shown in your booking confirmation.
What should I check before driving away?
Inspect the vehicle and take the required photos.
What documents do I need?
A valid driving licence and any requested identification.
What if I arrive late?
For keyless pickup you can collect the vehicle during your rental period. For personal handover, please contact us if you are delayed.
Why do I need to take photos?
They document the vehicle's condition before and after your rental.
What happens if I forget to take photos?
It may be more difficult to resolve damage disputes.
How many photos are required?
Follow the instructions shown during pickup and return.
Can I drive abroad?
Yes, if international travel has been approved.
Can I smoke in the vehicle?
No. Smoking is prohibited.
What happens if I exceed the included kilometres?
Additional kilometres will be charged.
Are pets allowed?
Yes, but the vehicle must be returned clean.
What fuel should I use?
Use the fuel type specified for the vehicle.
Do I need to clean the vehicle?
Normal cleaning is expected. Excessive dirt may result in a cleaning fee.
Should I return the vehicle with the same fuel level?
Yes.
Can I transport construction materials?
Yes, but the vehicle must be returned clean and undamaged.
What insurance is included?
Basic insurance is included. Additional protection packages are available.
Why do you require a deposit?
The deposit covers potential additional charges or damages.
Can I reduce my excess?
Yes, by selecting a higher protection package.
When is my deposit released?
After the vehicle has been inspected.
What should I do if I have an accident?
Ensure everyone is safe, contact emergency services if necessary and notify LejSmart immediately.
Is windscreen damage covered?
Coverage depends on your protection package.
What if another driver damages the vehicle?
Collect their details, take photos and contact us.
What if I receive a parking or speeding fine?
The renter is responsible for all fines and toll charges.
What if the vehicle breaks down?
Ensure everyone is safe, contact emergency services if necessary and notify LejSmart immediately.
What if I lock myself out?
Contact LejSmart for assistance.
What if I get a flat tyre?
Contact support before continuing your journey.
Where do I return the vehicle?
Return it to the agreed location.
What happens if I return it late?
Late return fees may apply.
Can I return it early?
Yes.
What if I forget something in the vehicle?
Contact us as soon as possible.
Can companies rent vehicles?
Yes.
Can employees drive the vehicle?
Yes, if they are registered as approved drivers.
Can I receive a VAT invoice?
Yes, where applicable.
Why choose LejSmart?
We offer modern vehicles, transparent pricing, keyless pickup, flexible rental periods and excellent customer service.
Is LejSmart available 24/7?
Keyless pickup is available 24/7 for eligible rentals.
What makes LejSmart different?
Easy online booking, digital vehicle access, competitive prices and no hidden fees.
Keyless collection 24/7
Get clear prices from start to finish, with no surprises.
Transparent pricing
Drive with peace of mind – help is just a call away.
Modern and well-maintained vehicles
Thousands trust our quality and uncomplicated service.
Personal support when you need it
Rent directly from local partners and support the local economy.
